Accessibility for Ontarians with Disabilities Act (AODA) Policy
Discus Supply Co Ltd
Date: October 5, 2023
1. Introduction
Discus Supply Co Ltd is committed to providing a barrier-free environment for all customers, employees, job applicants, suppliers, and visitors who access our goods, services, or facilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
This policy outlines Discus Supply Co Ltd's commitment to meeting the requirements of the AODA and its regulations and ensuring that persons with disabilities have equal opportunities to access our products, services, and premises.
2. Statement of Commitment
Discus Supply Co Ltd is dedicated to ensuring that:
a. All individuals with disabilities will be treated with dignity, respect, and fairness.
b. We will provide accessible customer service to persons with disabilities.
c. We will provide accessible information and communication, upon request.
d. We will provide accessible employment practices for all employees, job applicants, and contractors.
e. We will provide accessible design of public spaces.
3. Providing Accessible Customer Service
Discus Supply Co Ltd is committed to providing accessible customer service to all individuals with disabilities. We will make every effort to ensure that our policies, practices, and procedures are consistent with the principles of independence, dignity, integration, and equality of opportunity. Our staff is trained to communicate effectively and interact respectfully with persons with disabilities.
4. Communication and Information
Upon request, Discus Supply Co Ltd will provide accessible formats and communication supports for individuals with disabilities. We will work with the person requesting the information to determine the most appropriate format or support.
5. Employment Practices
Discus Supply Co Ltd will notify employees, job applicants, and the public that accommodations for disabilities are available during the recruitment and assessment processes. We will work with employees to provide suitable accommodation plans and return-to-work programs as required.
6. Design of Public Spaces
Discus Supply Co Ltd will ensure that new and significantly renovated public spaces are designed to be accessible to individuals with disabilities. This includes facilities such as washrooms, service counters, and waiting areas.
7. Feedback and Concerns
Discus Supply Co Ltd welcomes feedback on how we provide accessible customer service. Feedback can be provided in person, by telephone, in writing, or by email. All feedback will be reviewed and used to improve our accessibility policies and practices.
8. Accessibility Plan and Reporting
Discus Supply Co Ltd will develop, maintain, and document an Accessibility Plan outlining the steps we will take to prevent and remove barriers to accessibility. We will also submit accessibility reports as required by the AODA.
9. Training
All employees, volunteers, and contractors will be provided with training on AODA and accessibility as it relates to their specific roles. Training will be provided upon hire and on an ongoing basis.
10. Modifications to this Policy
Discus Supply Co Ltd is committed to developing and maintaining accessible policies and procedures. Any policy, practice, or procedure that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
11. Contact Information
For questions or concerns related to this policy or to request accessible formats or communication supports, please contact:
Mustaali Kanchwala
President
mustaali@discussupplyco.com
905-660-3388 ext: 601
12. Availability of Policy
This policy will be made available to the public on our website and in accessible formats upon request.
13. Review and Revision
This policy will be reviewed and updated as necessary to ensure its ongoing relevance and effectiveness in achieving accessibility for all individuals with disabilities.
Date of Next Review: [Insert Date]
Approved by:
Mustaali
President
Oct 5 2023